Refund policy

Fish Creek Brands is committed to a 100% satisfaction guarantee.

Custom Belt Sizing Disclaimer: Given the handmade nature of needlepoint, we do not accept returns if a customer orders a custom needlepoint belt in the incorrect size. Please ensure you read our Belt Sizing Guide prior to your purchase. With that said, we understand mistakes are made and we are able to replace belts in the proper size for $75.

Warranty/Defective Products: We guarantee all of our needlepoint products are free from defects for a full year from the delivery date. If you believe you received a defective product that falls within our warranty period please email us an image of the defect in question to info@fishcreekbrands.com. 

In-Stock Inventory Product: In-Stock products can be returned within 30 days of their delivery date. 

Custom Items: Before anything is stitched, we email you a proof of your design, and edits are free until you approve it. If we can't get your design right before you approve the proof, we'll cancel your order and refund you in full. Once you approve your design and your belt is in production, custom items can't be canceled and belt sizes can't be changed.